Return & Exchange

- To return an item, you must provide a product unboxing video so we can check if the product is defective directly from the factory. Without an unboxing video, returns cannot be processed.

- Products can only be returned if:

1. Product defect (holes, tears, broken straps)
2. Wrong product sent (different type from what was ordered on the customer's receipt) - in this case, the product must not be tried on or used before being returned

- If a customer orders the wrong size/color but the product sent matches the order, we regret that we cannot accept returns - ensuring order accuracy is the buyer's responsibility.

- If the ordered size does not fit, the item can be returned but cannot be refunded - the buyer will be given another suitable size. Exchange shipping costs are borne by the buyer. The returned product will be inspected first; if there is any damage, the return cannot be processed. The hygienic liner (hygienic sticker) must also still be properly attached - if it has been even slightly opened, the item cannot be returned.

- Return claims must be submitted within 3 days of package receipt. Logistics/shipping costs for returns are borne by the customer. The same policy applies to bundled products.

- Orders placed before 4:30 PM Western Indonesian Time will be processed on the same day. If not processed on the same day, they will be processed the following day at the latest. After processing, the product will be shipped by the courier.

- Order directly on wearsculpt.com to get the best prices and exclusive vouchers.

- We can ship nationwide across Indonesia with available shipping options.

- Estimated delivery times follow the policies of each expedition service chosen by the buyer.

- Tracking numbers can be tracked via the Order Tracking page on our website.

- If the package is damaged or lost during shipping, please contact us immediately via WhatsApp/email, including an unboxing video (if available) and proof of shipment for further claim processing. We are always very supportive and helpful in the claim process for defective or wrongly delivered products.